Education/Training Coordinator - PRMO Learning Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire an Education/Training Coordinator who will embrace our mission of Advancing Health Together.

EDUCATION/TRAINING COORDINATOR

Job Title: EDUCATION/TRAINING COORDINATOR
Job Code: 5250
FLSA: E
Job Level: F2

You will:

• Consult with internal partners to create custom learning content, both web-based learning and blended learning.
• Be responsible for developing, building, and implementing Learning Management System (LMS) courses and curricula in support of PRMO’s evolving business and operational needs.
• Ensure the accuracy of team member learning records on behalf of the Duke Health Revenue Cycle.
• Support learning initiatives through dynamic distribution models, including sites, courses, communication and more.
• Facilitate live, virtual courses with a focus on learning from one another and influencing through relationships.

You’ll love this role if you are:

• Creative with educational methods and design and energized by the opportunity to master a robust Learning Management System.
• An outstanding communicator and customer-service focused who loves to help people solve problems in real time.
• A wizard at solving puzzles and a sleuthing detective.
• Passionate about collaborating to support colleagues and other teams.
• Comfortable both as a wizard behind t he curtain and front-and-center as a presenter.
• Willing and able to rapidly respond to changing circumstances and hours of operation with a team mindset.

You’ll thrive in this role if you are:

• An innovative thinker that isn’t shy contributing to process improvement efforts.
• A self‐starter who thrives on discovering and sharing new ways of using existing tools.
• A master juggler, comfortable with multiple projects at a time while still meeting project timelines.

You’ll need to have proven success with these skills and abilities to succeed in this role:

• Strong analytical, critical thinking, innovative problem solving, leadership, project management, consultation and organizational skills, ability to prioritize multiple competing priorities.
• Excellent interpersonal skills and ability to work across multiple teams.
• Demonstrated verbal and written communication skills, including ability to complete comprehensive training plans based on established templates, and produce refined project/initiative SharePoint sites where applicable.
• Knowledge and application of instructional design and adult learning principles, including strong knowledge of e-learning course development platforms (Articulate 360 applications including Storyline, Rise, Replay & Review; Adobe Creative Cloud applications including Captivate).
• Basic knowledge, understanding, and operation of Learning Management System tools (Saba), blended learning models, virtual online learning technologies (Zoom, Microsoft Teams etc.).
• Synthesize data to provide reports and guide future direction on projects; strong Excel skills required.

Job Responsibilities (the details)

Design, conduct and/or broker the delivery of training programs from a variety of resources. Collaborate with Operational Leaders and Learning Center Colleagues to develop strategies and learning/training plans; conduct comprehensive needs assessments; create training solutions (primarily e-learning courses in this role) and develop priorities based on assessment needs, business impact and available resources. Conduct research, collect data and generate reports to support learning programs effectiveness efforts and operational process improvement initiatives. When issues arise with e-learning courses, investigate and fix the root problem; assist users with issues to further them along in their course completion.

Lead, facilitate or participate on multi-disciplinary project teams, committees, utilizing the Learning Center consulting model. Establish rapport with Operational Partners as Subject Matter Experts in the development of instructional materials/delivery strategies to support departmental and organizational initiatives.

Facilitate live-virtual onboarding courses in a rotation with colleagues, related to Onboarding Tech Check, LMS lab, and soft skills courses (such as leadership courses, Welcome Event, Core skills, new hire feedback sessions, etc).

Partner with operational leaders and Learning Management System (LMS) stakeholders to develop administrative and LMS frameworks required to support education, training, CEU management, and development programs and initiatives for specialized revenue cycle services; formulate policies, procedures and schedules to support education and training operations and initiatives.

Remain current in best industry practices for development of learning strategy, needs assessment, learning programs effectiveness initiatives, and delivery systems.

This role is remote; however, all Learning Center team members are expected to report in-person routinely on a rotational basis, and periodically as a team, in response to departmental and organizational business needs.

Minimum Qualifications

Education

Work requires completion of a Bachelor's degree.

Experience

Work requires a minimum of five years experience in the design, delivery and evaluation of business-related education, training and/or development programs, preferably in a research environment. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.