DHTS SYSTEM ANALYST - Level 1 or 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond..

Core Operations - Systems Analyst 3rd Shift - Windows

The Systems Analyst - Windows is responsible for the 24 x 7 health of all Virtualization, and Windows server systems and will provide IT technical and application support to the Duke Health community. The Systems Analyst is responsible for identifying incidents and events, analyzing problem trends, overseeing the management and resolution of issues, monitoring status, correlating events, understanding alarm diagnosis and incident trends. In addition, this position troubleshoots and resolves discovered issues under the scope of Operations Center-supported services and performs proactive activities that help to improve the overall operation of production services.

The Systems Analyst requires technical acumen, excellent communication and leadership skills, and technical troubleshooting skills. All Analysts are expected to quickly determine root cause, business impact and to resolve issues as quickly as possible to ensure all Duke Health’s Lines of Business, including patient care, are not impacted.

Additionally, Experience with Azure or a willingness to learn is required.

Working hours for this position are:
Thursday 7PM- Sunday  7AM (3 Twelve hour shifts)

Required Qualifications at this Level
Education/Training
Level 1 – Associates degree or 4 years of expereince or

Bachelor's degree in a related field, or four years of equivalent technical experience required. 

Experience
Three years of related experience in the areas listed below is required:
Windows Server administration. 
Experience configuring and installing servers used in mid-size networks (100 - 1000 users). 
Windows, VMware and Citrix. 
SCOM experience

SAN and NAS technologies  
Experience with a ticketing system is required (Service Now preferred)

Powershell Scripting experience

Experience with Azure

Skills
Working knowledge of TCP/IP technologies necessary to configure servers and troubleshoot network errors. 
Ability to follow change configuration management protocols and update systems documentation based on Duke and industry best practices processes. 
Solid understanding of the IT industry primarily relating to Windows, VMware, Citrix, server system architectures, storage systems, and system administration tools and best practices. 
Excellent technical skills to support the organization and assist team members across departments. 
Good analytical and troubleshooting skills. 
Good verbal and written skills.

Windows Cluster Experience
2 years Active Directory Experience
Group Policy Administration Experience
Proficient with incident and problem management.
Proficient with configuration management. 
Proficient with change control policies and procedures. 
Strong business skills with an attention to end user and customer satisfaction.


Preferred Qualifications
3-5 years of progressive Windows systems administration experience, to include design, implementation, backup, recovery, patching, updating, and automation of routine tasks for a complex computer network.

Exposure to RHEL
Licensure/Certification:
VMWare, Microsoft Server (MCSE, MSCA), Nutanix
Supporting enterprise level applications in an operations or service desk capacity in one or more of the following areas
EHR Software
Revenue Cycle Software
Business or Workforce Software
Clinical Software
Security Software
Enterprise Monitoring Tools
Experience working in a compliance environment
Engaging multiple stakeholders, including application owners and developers, to support daily operations of software and to identify and manage problems and incidents
Demonstrated capability in adapting to ongoing organizational and technical change
Experience configuring and administering performance and system monitoring tools.

Education

Bachelor's degree in a related field, or four years of equivalent technical experience required.

Experience

LEVEL 1: No experience required beyond the minimum education (or equivalency) requirement. LEVEL 2: Two years of related experience in the areas listed below is required. – O365- Microsoft Office application suite. - Server administration (Windows). - Experience configuring and installing servers used in mid-size networks (100 - 1000 users). - Windows, UNIX, VMware and Citrix. - SAN and NAS technologies such as Dell EMC, IBM, and HP EVA.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke makes good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.