Patient Service Associate-Full Time-PRMO-Morreene Road-Durham-Commitment Bonus

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Coordinate and participate in a variety of duties associated withdaily clinic preparation process, patient identif ication, patient checkin/out, charge posting, cash management and patien t appointmentscheduling. Position also involves customer service, messag edistribution, ancillary scheduling and preparation and referralsmanagem ent.

Work Performed

Prepare for clinic visits by rev iewingnext day patients andcompleting next day preparation activities. E nterpre-visit orders andprepare new patient charts. Pick up X-rays, offi cecharts, medicalrecords, reports, petty cash and collections bag. File history sheets,ancillary reports and all other required patient record d ocumentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Ident ifycorrect patientinformation in Maestro Care. Verify patient demographi cdata. EditMaestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy and procedure. Completes allMa estro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspecif icchart documents and requisition/transmittal documents. Copy,file and d istribute insurance cards as indicatedby procedure.Coordinate all labs/p rocedures as requested. Maintain private physicianoffice charts.Preparee ncounter forms. Investigate and account for missing encounterforms. Audi tencounter forms for completeness and accuracy beforebatching. Batches e ncounter forms or charge posting in Maestro Care.Schedule tests and proc edures. Complete and distributeancillary service requisitions.Explainbil ling to patientsaccording to PRMO credit and collection policies. Determ ine the amountof cash to be collected based on insurance plan.Check-outp atients. Make return appointments by scheduling patients into thecorrectappointment type, entering the primary care physician orreferring physie r messages to physicians, nurses andothers. Report obtained medical infc ian and scheduling tests and procedures.Answer telephone, take anddelivo rmation from patients and referringphysicians accurately, completely and timely. Disseminate messagesaccording to practice communication standar ds

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entryskills. Knowledge of medi cal terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tac tfully with customers and establishand maintain effective relationshipsw ith others. Must be able to applyspecific departmental policies rulesand regulations relating toverifying patient information, collecting paymen ts and maintainingrecords and forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.