PROVIDER SUPPORT ASSISTANT - Durham

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Apply knowledge and skills to resolve complex and routine administrative problems in conjunction with the faculty and supervisor.
• Plan and schedule work ensuring proper communication to effectively meet the needs of day-to-day operations.
• Coordination of the visiting scholar process for the faculty supported. 
• Control and maintain divisional or departmental files, reports, and correspondence required for reference and efficient operation of division or department.
• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules, and regulations; determine which correspondence to respond to or which to bring to supervisor’s attention based on content of communication and broad knowledge of departmental programs and activities.
• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings, and speaking engagements for faculty.
• Attend monthly division staff meetings, or other meetings as requested by faculty, and record minutes.
• Responsible for ordering office supplies and tracking related expenses.
• Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, CV maintenance, and related reimbursements.
• Obtain complete information on incoming calls and document/route in Maestro Care appropriately.
• Assist callers (outside medical providers, laboratories, pharmacies, and patients) or direct the caller to the appropriate person or group (Appointment center, clinic, nurse, or provider). Work closely with the clinic team to ensure patient questions are answered promptly and appropriately.
• Retrieve voicemails and record all information and return the patients call or route appropriately.
• Print/Route letters and clinic notes.
• Process scheduling change forms, make sure changes are reflected in Maestro Care and QGenda and make sure patients are bumped in a timely fashion.
• Enter scheduling inquiries and follow up if scheduling issues are not addressed, review schedules to identify cancellations and potential scheduling errors, communicate as appropriate with the scheduling center.
• Send referrals to outside facilities as requested by faculty.
• Upload outside medical records, request outside images and upload images.
• Assist in the organization, management, and distribution of faxes.
• Perform other related duties as assigned by faculty and supervisor.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.